At our veterinary hospital in Central Illinois, we are dedicated to serving our beloved patients and their proud owners, backed by years of experience and a true passion for pets in the Peoria area and beyond.
Request AppointmentWhat to Expect at a Veterinary Appointment
Understanding what you should expect at your first appointment will help make the process more pleasant for both you and your pet.
STEP 1
Get Settled
Please come in about 10 minutes early to fill out our New Client Form. To save some time, you can complete the New Client Form online in advance.
STEP 2
Meet Your Veterinarian
Your pet's history will be reviewed by a member of our team. the team member will then sit with you and discuss your pet's issues. You'll be able to ask any questions you'd like, and we'll dedicate time to addressing them.
STEP 3
Examination, Diagnosis & Treatment
Once one of our veterinarians has assessed your pet, you will receive a diagnosis and treatment options. Your veterinarian will work with you to determine which treatments will work best for your pet.
Following your visit, we will create a detailed report of our diagnosis and the discussion we had with you, including a treatment plan that you'll be able to reference when required.
Our Pet Care Philosophy
We are proud to serve Central Illinois and the Peoria area and are dedicated to providing the highest standard of veterinary medicine along with compassionate, friendly service.
We are committed to providing high-quality, advanced veterinary care to our patients by providing comprehensive preventive care, diagnostics, and surgical procedures.
Hospital FAQs
Read through our hospital FAQs to learn more about our office policies, payment options, and appointment booking.
- What types of payment options are available?
At the time services are provided or upon discharge of your pet, payment will be expected in full. We accept payment via cash, check, Visa, MasterCard, American Express, and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide you with a good-faith estimate of the cost of our services. However, unforeseen circumstances may arise that can impact your final bill.
We will always review our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before providing any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
Please let us know as soon as possible if you need to cancel or reschedule an appointment. This will allow us to offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet requires either via our online store or our in-house pharmacy.
- What are the fees associated with a veterinary appointment?
You will be financially responsible for paying the initial examination fee and any diagnostics or treatment that you consent to for your pet. This payment is due at the time service is provided.
For any further diagnostics, hospitalization, or surgery, an upfront deposit is required with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
Yes. We are happy to help you complete pet insurance forms for your pet's visit.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.